We’re looking for an operations professional who is intensely focused on escalating customer experience. Our client, Re-Bath, is conducting a nationwide search to fill this critical position. The Chief Operating Officer is a hands-on executive leadership role focused on developing programs, training and support for their franchisees that improve all aspects of the “in-home” customer journey. Those areas include lead setting, sales, product selection and product installation. The COO assumes P&L and metric responsibility for the company’s franchise operations. This role will lead a team that develops and implements programs and innovations that drive strong top line and bottom line performance at the franchisee level while delivering a consistent customer experience. She/he will shape strategies for each function and work cross departments, primarily with corporate store operations, marketing, and finance to commercialize and scale throughout the franchise network. The COO will be based in Phoenix, Arizona and serve as a key member of the executive team.