VP of Refugee Services

Samaritas  |  

Grand Rapids/Detroit, MI

The Vice President of Refugee Services provides leadership and direction to ensure the cohesive coordination, strategic alignment and effective implementation of the Refugee Services service line and the Refugee Youth Services line. This position drives the strategic direction of our Refugee Services, ensuring the consistent delivery of high-quality and culturally sensitive services.

Essential Duties + Responsibilities

Core Responsibilities

Program Leadership

  • Provide strategic direction and oversight for Refugee Services and Refugee Youth Services.
  • Oversees the development and implementation of innovative programs and effective procedures, to meet the evolving needs of refugees as well as any new initiatives within the Refugee Services continuum of care.


Team Management and Development

  • Provide supervision, coaching, mentorship, and support to program directors and staff within the Refugee Services department.
  • Foster a culture of collaboration, innovation, inclusion (IDEA), and continuous improvement.
  • Identify and support the collective and individual development of team members.


Community Engagement

  • Cultivate and maintain strong relationships with community partners, government agencies, and other stakeholders.
  • Represent the organization in collaborative efforts and pursue partnerships to enhance services for refugees, asylum seekers, and immigrants.


Service Expansion

  • Identify opportunities for expanding and enhancing services to meet the evolving needs of the refugee community. 
  • Identify opportunities and coordinate initiatives with other Samaritas programs (i.e., Housing and/or Behavioral Health) to meet the needs of those in care. 
  • Develop and implement innovative programs that address gaps in services.


Cultural Competency

  • Foster a culturally competent and sensitive environment within the New Americans and Refugee Youth Services programs.
  • Identify opportunities and implement initiatives to enhance the cultural competence of program leaders and staff.
  • Ensure that all services are delivered in a manner that respects the cultural backgrounds and identities of program participants.


Quality Improvement

  • Implement and oversee quality assurance initiatives and program improvement processes for Refugee services.
  • Ensure compliance with all relevant licensing, accreditation, and regulatory audits and requirements.


Budget Management

  • Develop, manage, and meet the budget for Refugee Services, ensuring responsible allocation of resources to achieve program effectiveness and sustainability.
  • Identify and pursue funding opportunities to support program growth.


Data and Outcomes Monitoring

  • Establish and monitor key performance indicators to assess program effectiveness. Initiate actions and make necessary, swift adjustments to ensure program meets established outcomes.
  • Prepare regular reports to demonstrate the impact and effectiveness of Refugee Services programs and present to the executive team and funders.


Service Delivery Expectations 

Refugee Resettlement

  • Oversee all aspects of the refugee resettlement process, ensuring compliance with legal requirements and best practices.
  • Develop strategies to enhance the integration and self-sufficiency of newly arrived refugees.


Employment Services

  • Lead initiatives to connect refugees with employment opportunities, vocational training, and career development resources.
  • Collaborate with local employers to create job placement opportunities for program participants.


Refugee Youth Services

  • Oversee all aspects of residential programming, ensuring compliance with contract and state requirements and best practices. 
  • Oversee all aspects of Foster Care programming, ensuring compliance with contract and state requirements and best practices.


Qualifications + Requirements

  • Master’s degree in Social Work, Counseling, Child Development, or a related field required with full licensure in the state of Michigan.
  • Proven track record of progressively responsible experience in child and family services, including experience in a leadership role. 
  • Demonstrated success in program development, implementation, evaluation, and outcome achievement.
  • Strong knowledge of child welfare policies, adoption processes, foster care, and family preservation.
  • Knowledge in COA standards, evidence-based practices, residential treatment and Independent Living programs is preferred. 
  • Excellent communication, interpersonal, and team leadership skills.


Samaritas has retained, recruiting partner, Palladian West to perform the search and manage the interview process. If this sounds like an excellent fit for you, please send your resume to Daisy Romo at dromo@palladianwest.com.

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