General Manager

California Closets  |  

Sacramento, CA

On behalf of our client, California Closets, we are conducting a search for a General Manager (GM) to drive revenue in the rapidly-growing Central Valley luxury home design market. The GM will develop a future-focused sales and business strategy, ensuring revenue goals and key performance indicators (KPI) are met or exceeded. 

The Central Valley region is poised to significantly increase sales volume in their Modesto and Fresno locations and will be relocating their Roseville location to a Sacramento facility. The GM is responsible and accountable for activities of an assigned California Closets-owned (CCO) business unit and assumes complete responsibility for the CCO as necessary. The GM works to ensure successful achievement of the Annual Financial Plan, attainment of the business plan goals and objectives, and full compliance with CCC, FSB and FSV policies and procedures.  The GM ensures all employees are performing their job responsibilities and meeting or exceeding expectations in all areas of their job descriptions.

California Closets is a leader in premium and luxury space management, delivering truly custom products and unparalleled service. The role is tasked with ensuring that California Closets’ standards of excellence are upheld with each and every customer through NPS score analysis and follow-up.

Essential Duties + Responsibilities

California Closets Customer Experience:

  • The GM consistently provides a quality product and customer experience that meets California Closets Net Promoter Score (NPS) expectations
  • The GM responds positively and quickly to concerns that may impact a customer.  They correct potential problems before it affects customers and immediately resolve customer concerns
  • The GM hires high-quality talent who demonstrate appropriate skill and value alignment and are self-motivated to ensure consistent customer satisfaction

 

Specific Responsibilities at CCO:

  • Revenue (and corresponding royalty) growth and market penetration as defined by CCC
  • EBITDA growth and attainment of other AFP goals as defined by CCC
  • Proactive management of financial events
  • Evaluating P&L line-item performance and ensuring corrective action is taken to meet objectives and in alignment with benchmarks
  • Balance sheet health is proactively monitored
  • Ensuring full implementation of the CCC Standard Operating Model
  • Development, execution, and ongoing management of performance management culture
  • Provide leadership using the balanced scorecard, company meetings, and team building to drive CCO performance
  • Transparency within CCO that includes: clear job descriptions, compensation plans, employee handbook
  • Identify business challenges and opportunities and incorporate strategies to improve efficiencies
  • Oversee and ensure safety standards meet OSHA compliance
  • Foster an environment of trust within the organization and ensure that values align with CCC, FSB and FSV
  • Follows all employment and governing business laws
  • Full compliance of all CCC policies and procedures:
    • Finance and Accounting
    • Legal
    • HR
    • Product
    • Branding and Marketing
    • Sales
    • Technology
    • Operations
  • Ensuring all FSB and FSV policies and procedures are followed at assigned units
  • Recruiting/selection/hiring/training/firing/performance management of all employees (subject to FSB “+1 level” approval policy)

 

Specific Tasks at CCO:

  • Develop AFP and business plans
  • Complete monthly trend and variance analysis according to AFP budget
  • Maintain general oversight and ensure accuracy of records including PO Process, A/R, A/P, Inventory, etc.
  • Develops capital expenditures and long-term obligations in accordance with policies
  • Develops Annual Marketing Plan
  • Executes effective local marketing campaigns that adhere to corporate initiatives
  • Provide leadership, management, coaching, and regular GS&R of all direct reports
  • Develop and implement Annual Reward Plans (ARPs) for all department heads with the approval of RVP
  • Complete annual performance reviews and career counseling for employees, following appropriate policies and procedures
  • Create and implement incentive plans for all employees with Area Director approval

 

Qualifications + Requirements

  • Bachelor’s Degree required, Master’s Degree a plus
  • Strong communication, interpersonal, and presentation skills 
  • Excellent time and project management abilities 
  • Background in franchising and/or managing a business highly desirable 
  • Strong analytical skills and experience with financial projections and budget management
  • Highly adaptable, versatile, and nimble (able to change when needed)
  • Strong leadership, mentoring, and management skills
  • Strong decision-making skills and abilities
  • Highly organized and able to multitask effectively
  • Demonstrable experience managing cross-functional areas and teams at various levels of the business
  • Experience operating an independent business or business unit

 

Working Conditions

  • Flexible work schedule: ability to work evenings and weekends
  • Must be able to work in the field and in the shop
  • Some out of state travel required for regional and/or national meetings
  • Some required travel to client homes

If this sounds like an excellent fit for you, please send a cover letter and resume to Corey Turner at cturner@palladianwest.com.

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